Your software, always fast, secure and online.
Maintenance & Support
We keep your software fast, secure and always online.
99.9%
Uptime delivered
<1h
Avg response
24/7
Coverage
4.9/5
Client rating
Overview
Launch is just the beginning. Our dedicated teams keep your software healthy with proactive monitoring, fast fixes, updates and performance tuning — backed by clear SLAs so you always know help is there.
What's Included
Core capabilities
24/7 monitoring
We watch your systems around the clock and act before users notice.
Fast fixes
Rapid bug fixes and patches with guaranteed response times.
Updates & upgrades
Dependencies, security patches and features kept current.
SLA-backed
Clear service levels and a dedicated team you can rely on.
Scope
Everything included
Packages & Pricing
Transparent pricing, no surprises
Pick a ready-made package or talk to us for a custom quote — every price below is standard for the Bangladesh market.
Support plans
Monthly care plans that keep your product healthy and improving.
Care
- Monitoring & uptime alerts
- Bug fixes (business hours)
- Security & dependency patches
- Monthly health report
- Email support
Pro
POPULAR- Everything in Care
- Priority response SLA
- Performance tuning
- Small feature improvements
- Dedicated point of contact
Enterprise
- 24/7 monitoring & on-call
- Guaranteed SLA (<1h response)
- Dedicated support team
- Roadmap & upgrade planning
- Quarterly reviews
Delivery Timeline
Every order ships on standard delivery by default — need it sooner? Pick an urgent tier when ordering.
Standard
As scoped
Our normal delivery cadence — included in every package.
Priority
Faster track
We add capacity to your squad to compress the timeline. Confirmed with your quote.
Rush
Fastest possible
Dedicated priority team on your project — adds a flat ৳15,000 rush fee.
All prices are in Bangladeshi Taka (BDT) and include VAT. Complex or enterprise scopes receive a tailored quote after a free discovery call. Every project includes revision rounds and post-launch support.
Our Process
How we work
Discovery & strategy
We dig into your goals, users and constraints to define the right scope and roadmap.
Design & architecture
We design the experience and a scalable, secure technical architecture before a line of code.
Agile build
Cross-functional squads ship in tight sprints with demos, so you see progress every week.
QA & hardening
Automated and manual testing, security checks and performance tuning before launch.
Launch & scale
We deploy, monitor and keep improving — with SLAs, analytics and a dedicated team.
Portfolio
Recent work
AlwaysOn
SaaSTook a struggling platform to 99.9% uptime with proactive monitoring.
KeepFresh
E-CommerceOngoing maintenance keeping a busy store fast through every season.
CareConnect
HealthcareSLA-backed support for a mission-critical patient platform.
Client Reviews
Client feedback
5.0“They turned constant firefighting into calm reliability. Worth every penny.”
Mark Davies
CEO, AlwaysOn
“Responsive, proactive and dependable. They feel like part of our team.”
Fatima Noor
Operations Director, CareConnect
Ready to get started?
Let's talk about your Maintenance & Support needs — free consultation, no commitment.